Privacy Policy

Last updated: April 4th, 2026

At GardenHearth, we want you to feel comfortable and confident when you shop with us. This Privacy Policy explains, in clear and straightforward terms, how we collect, use and share your information when you visit our website, place an order or get in touch with us. GardenHearth is powered by Shopify, which helps us provide a smooth and secure shopping experience.

By using our Services, you’re acknowledging that you’ve read and understood this Privacy Policy and how your information is handled.

Personal Information We Collect or Process

“Personal information” means any information that identifies you or could reasonably be linked to you. It doesn’t include anonymous or de‑identified information. Depending on how you use our Services, we may collect:

• Contact details such as your name, address, phone number and email address.
• Payment and order information including card details, payment confirmations and transaction history.
• Account information like your login details and preferences.
• Shopping activity such as items you view, add to your cart, purchase or return.
• Communications you send to us, including customer support messages.
• Device information such as your IP address, browser type and device identifiers.
• Usage information including how you browse and interact with our website.

Personal Information Sources

We collect information from:

• You directly when you place an order, create an account or contact us.
• Your device when you browse our website, including through cookies and similar technologies.
• Service providers who help us operate our store.
• Partners or third parties where relevant.

How We Use Your Personal Information

We use your information to keep GardenHearth running smoothly and to make your experience as enjoyable as possible. This includes:

• Providing and improving our Services. This covers everything from processing your orders to remembering your preferences and helping you find products you may like.
• Marketing and Advertising. We may send you updates, offers or product news by email or show you ads based on your activity on our website. You’re always free to opt out.
• Personalised Advertising (including Google Customer Match). To make our advertising more relevant, we may share limited information—such as your email address, purchase history or browsing activity—with trusted partners like Google. This helps us show you more meaningful ads, including through tools like Google Customer Match and remarketing. These features only run if you’ve allowed marketing cookies, and you can change your preferences at any time.
• Security and Fraud Prevention. We use certain information to keep your account and our website secure and to detect or prevent fraudulent activity.
• Customer Support. When you contact us, we use your information to respond and assist you.
• Legal Requirements. Sometimes we need to use or share information to comply with the law.

How We Disclose Personal Information

We only share your information when it’s necessary to operate our business or when you’ve asked us to. This may include:

• Shopify and service providers who help us run our store, process payments, deliver orders and support our website.
• Marketing partners who help us show relevant ads or understand how our advertising performs.
• Advertising partners such as Google for personalised ads, remarketing and audience creation. This may include hashed identifiers (like your email address) used securely for Google Customer Match. These partners use your information in line with their own privacy policies.
• Third parties you interact with such as social media platforms or delivery companies.
• Affiliates within our business group.
• Legal or business reasons such as mergers, compliance or protecting our rights.

Relationship with Shopify

Our store is hosted by Shopify, which processes some of your information to help us operate and improve our Services. Shopify may also use certain data to provide enhanced features across its platform. You can learn more about how Shopify handles your information here: Shopify Consumer Privacy Policy. You can also exercise certain rights directly with Shopify here: Shopify Privacy Portal Link.

Third Party Websites and Links

Our website may link to other sites. These have their own privacy policies, and we’re not responsible for how they handle your information. We recommend reviewing their policies if you visit them.

Children's Data

Our Services are not intended for children, and we do not knowingly collect information from anyone under the age of majority. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security and Retention of Your Information

We take reasonable steps to protect your information, but no system is completely secure. We keep your information only as long as needed to provide our Services, meet legal requirements or resolve issues.

Your Rights and Choices

Depending on where you live, you may have rights over your personal information, including:

• Access to the information we hold about you.
• Deletion of your information in certain circumstances.
• Correction of inaccurate information.
• Portability of your data.
• Marketing preferences including opting out of promotional emails.

Opting out of personalised advertising: You can ask us to remove your information from advertising audiences (including Google Customer Match) at any time. You can also disable marketing cookies through our cookie banner, which will stop personalised ads from running.

You can exercise your rights through our Customer Data Requests page. For information about how Shopify handles your data, visit https://privacy.shopify.com/en.

We may need to verify your identity before completing your request. You can also appoint an authorised agent to act on your behalf.

Complaints

If you have concerns about how we handle your information, please contact us. You may also have the right to raise a complaint with your local data protection authority. A list of EEA authorities is available here.

International Transfers

Your information may be transferred outside your home country. When this happens, we use approved safeguards such as Standard Contractual Clauses to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date and make changes available on this page.

Contact

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:

0330 088 1208
info@gardenhearth.co.uk
71-75 Shelton Street, Covent Garden, London, ENG, WC2H 9JQ, GB

For data protection purposes, GardenHearth is the data controller of your personal information.