Yes, once dispatched, you’ll receive a tracking number to monitor your delivery’s progress. You can check it on our Track Your Order page.

We strive to meet our delivery estimates, but if there’s a delay, we’ll notify you and take steps to minimize the inconvenience.

Currently, we only schedule deliveries on weekdays - usually 9:00am - 5:30pm. Weekend delivery may be available on some products for an additional charge.

Please contact us as soon as possible to update your delivery details.

Yes, we offer free delivery within mainland UK for all our products. Please see details on our Ordering & Delivery page.

You will receive a confirmation email and your card will be pre-authorized, but not charged until dispatch.

You can find specific delivery details and times on a product's page. Most products have a cut-off time by when each day an order must be placed for it to be dispatched within the estimated timeframe.

Deliveries are scheduled on weekdays, typically between 9:00 am and 5:30 pm. We can’t provide an exact time slot, but the driver may call an hour before arrival.

Some large and heavy items are delivered by pallet, the delivery date of which is scheduled with you beforehand.

Larger items arrive on a pallet via curbside delivery. The delivery date of pallets is usually scheduled with you beforehand to ensure someone is there to receive the shipment.

The driver will place the pallets as close to the final destination as possible, but it is up to you to ensure you have the necessary tools and assistance to place it in its final location.

Someone must be present to accept, inspect and sign for the delivery. You may ask it to be delivered at a neighbour's or a workplace, but you must inform us of this beforehand and the recipient will have the same obligations (e.g. signing and inspecting) as stated on our Deliveries page. If no one is available, additional re-delivery charges may apply.